MS-721: Plan, configure, and manage collaboration communications systems with Microsoft Teams

The MS-721T00: Plan, configure, and manage collaboration communications systems course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices.

Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools

This course is aimed at

• Collaboration Engineers
• Teams Administrators
• System Engineers
• IT Administrators

Before attending this course, students should have general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and audio/visual basics
• Identity and access management basics

After attending this course, students will be able to:

• Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
• Manage Teams meetings, webinars, and town halls
• Configure Microsoft Teams Rooms and Surface Hub devices
• Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
• Apply identity and access management best practices

1. Introduction to Teams meetings and calling

Learn about the communication and collaboration capabilities available in Microsoft Teams, including meetings, calling, Teams Phone, auto attendants, call queues, Teams devices, and Microsoft Copilot integration.

2. Plan for Microsoft Teams Phone

Explore how to design and prepare a Teams Phone deployment, including PSTN connectivity options, licensing requirements, devices, voicemail, and calling features.

3. Plan for Microsoft Teams Rooms and shared meeting spaces

Learn how to plan meeting room solutions using Microsoft Teams Rooms, Surface Hub devices, room accessories, management tools, licensing models, and third-party integrations.

4. Plan and optimize network performance for Teams media

Understand the network requirements for Teams voice and video services and learn how to optimise connectivity, bandwidth, VPN design, and media traffic performance.

5. Manage collaboration communications systems security

Learn how to secure Teams collaboration environments through identity protection, access controls, secure administration, compliance controls, and collaboration security best practices.

6. Plan and configure Microsoft Teams Rooms and shared spaces management

Explore approaches for operational management, monitoring, maintenance, and governance of Teams Rooms and shared collaboration spaces.

7. Plan and configure Teams collaboration communications systems integration

Learn how Teams communications services integrate with telephony providers, room systems, certified devices, Microsoft 365 services, and third-party collaboration technologies.

8. Manage meetings and events experiences

Configure and manage meetings, webinars, town halls, audio conferencing, meeting templates, customisation policies, immersive spaces, and Teams Premium event experiences.

9. Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

Complete an end-to-end guided project that focuses on creating, assigning, and managing Teams messaging and meeting policies using both Teams Admin Center and PowerShell.

10. Configure and manage voice users

Learn how to manage Teams Phone users, enable voice services, assign phone numbers, and maintain user voice configurations as business requirements change.

11. Configure auto attendants and call queues

Learn how to design, configure, and manage auto attendants and call queues to efficiently route incoming calls and improve caller experiences.

12. Configure, deploy, and manage Teams devices

Provision, configure, and manage Teams-certified devices and associated device accounts to support hybrid work and meeting experiences.

13. Guided project - Prepare meeting room experiences

Complete a guided project that prepares a Microsoft 365 environment for Teams Rooms deployment, including tenant preparation, security settings, and Teams Rooms configuration tasks.

14. Monitor and troubleshoot Teams collaboration communications systems

Use monitoring and diagnostic tools such as Call Analytics, Call Quality Dashboard, and Teams Rooms management solutions to identify and resolve voice, meeting, device, and quality issues.

15. Configure BYOD spaces and bookable desks

Learn how to configure bring-your-own-device spaces, meeting environments, desk pools, buildings, and desk-booking capabilities using Microsoft Places.