Manage People and Performance Training
Upcoming dates
Click a date to book online.
| Location | Nov 26 | Feb 27 | May 27 | Jul 27 |
|---|---|---|---|---|
| Auckland | ||||
| Wellington | ||||
| Christchurch |
Overview
The Manage People and Performance training course provides participants with a strategic approach to ensuring the efficiency and effectiveness of a team's performance. Whether at the organisational, departmental or employee level, the goal of people and performance management is to make sure that all the business goals are being met in a satisfactory manner.
Using practical tools like the GROW model, performance planning and reviews and 360 degree feedback, you will be exposed to best practice methods to assure you can implement, manage and measure the performance of your team.
During this Manage People and Performance you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred communication style and how best to communicate with others. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and Managing People and Performance skills.
Who should attend
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
Prerequisites
There are no prerequisites for this course.
What you'll learn
In this course participants will:
- Why performance management matters
- The manager's role in performance management
- Setting teams up for success
- Coaching for improved performance
- Monitoring and measurement of performance
- Performance Planning
- Giving feedback on staff performance
- Tips for giving positive and negative feedback
- Dealing with and managing underperformance
Course content
Performance Management amongst your team is a strategic approach to ensuring the efficiency and effectiveness of an organisation. Whether at the organisational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner. By using coaching technoiques, with a focus on developing key stengths, managers can provide staff with guidance on how to improve individual performance.
Taking into consideration your organisation's goals, both internal and external, sets the stage to apply a performance management approach with your team and put a measurable plan into place. Measurement is a crucial aspect of this type of program to identifying KPI's, job roles and timelines is critical to the success of this type of project.
After completing this course, participants will have learned to:
Topic 1: Getting Started
- Expectation
Topic 2: Performance dependencies
- Strategic, operational, and individual goals
- Performance dependencies
- Performance as a motivator
- Reflection
Topic 3: The manager’s role in performance
- REACH Profile Review
- Personal Style Markers
- Adapting your management style
- Reflection
Topic 4: Setting teams up for success
- Communicating roles and responsibilities to your team
- Playing to your team’s strengths
- Developing strengths for improved performance
- Coaching for improved performance
- Introducing the GROW model
- Asking vs Telling
- Reflection
Topic 5: Monitoring and measuring performance
- Defining and measuring performance for your team
- Factors that impact performance
- Performance planning
- Monitoring performance
- Reflection
Topic 6: Giving feedback on performance
- When to give feedback
- Types of feedback
- Feedback framing model
- Tips on giving feedback
- Having performance conversations
- Reflection
Topic 7: Dealing with underperformance
- Common performance issues
- How to manage underperformance
- Taking initial action
- Avoiding underperformance pitfalls
- Reflection
Common questions
When does Manage People and Performance Training next run?
The next date is Fri, 6 Nov 2026, and there are 11 further dates scheduled. Delivered ACE Training Auckland, ACE Training Christchurch, ACE Training Wellington. Every date and its format is listed on this page.
How much does Manage People and Performance Training cost?
From $750 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Can we pay by invoice instead of by card?
Yes. Choose 'Pay by invoice' when you book and we'll hold your place and send the invoice to your accounts address, with a purchase order number on it if you need one. You can also pay by card at the time of booking if that's easier.
Do I need any prior experience?
There are no prerequisites for this course.
Can I attend online, or does it have to be in a classroom?
This one runs in-class. If you'd rather it ran online or at your workplace, get in touch and we'll look at options.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code PDTM2023_C when you enquire.