Conflict Resolution Training - 3hours
Upcoming dates
Click a date to book online.
| Location | Dec 26 | Feb 27 | Mar 27 |
|---|---|---|---|
| Virtual |
Overview
Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.
The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.
Who should attend
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
Prerequisites
There are no prerequisites for this course.
What you'll learn
In this course participants will:
- Understand the five main approaches to conflict resolution
- Learn to apply conflict resolution approaches
- Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
- Develop communication tools such as agreement frames and open questions
Course content
Conflict is the result of people having differing needs, opinions, expectations and often completely different individual perspectives. The reality of conflict is that in any human relationship it is inevitable, but if managed well, conflict can provide a powerful avenue for significant personal and professional growth.
Conflict resolution involves recognising and managing a particular conflict as well as being aware of potential upcoming conflicts. This is an essential part of nurturing your relationships. Poorly handled conflict can affect both the employees and the clients, thereby negatively impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.
After completing this course, participants will have learned to:
Topic 1: Conflict – is it all Bad?
- What do we mean by Conflict?
- The Basis of Conflict
- Common Causes of Conflict
Topic 2: Understanding Your Response to Conflict
- Your REACH Profile
- How you handle conflict
- The Thomas-Kilmann Conflict Mode Instrument (TKI)
Topic 3: Resolving Conflict Between Others
- Conflict Resolution Process
- Running a Mediation Meeting
- Restating
- Negotiating a Solution
- Developing an Agreement
Topic 4: When Conflict Involves You
- Conflict Mapping
Common questions
When does Conflict Resolution Training - 3hours next run?
The next date is Tue, 8 Dec 2026, and there are 2 further dates scheduled. Delivered live online. Every date and its format is listed on this page.
How much does Conflict Resolution Training - 3hours cost?
From $480 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Can we pay by invoice instead of by card?
Yes. Choose 'Pay by invoice' when you book and we'll hold your place and send the invoice to your accounts address, with a purchase order number on it if you need one. You can also pay by card at the time of booking if that's easier.
Do I need any prior experience?
There are no prerequisites for this course.
Can I attend online, or does it have to be in a classroom?
This course runs live online, so you can join from anywhere in New Zealand.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code PDTC3928_C when you enquire.