Communication Skills Training
Upcoming dates
Click a date to book online.
| Location | Nov 26 | Feb 27 | Mar 27 | Apr 27 |
|---|---|---|---|---|
| Auckland | ||||
| Wellington | ||||
| Christchurch |
Overview
The Communication Skills training course from PD Training is a popular course and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.
You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.
If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!
You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.
Who should attend
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
Prerequisites
There are no prerequisites for this course.
What you'll learn
In this course participants will:
- Gain insight into their personality type and communication preferences, using our proprietary profiling tool
- Learn to recognise other people's personality types and communication preferences
- Learn to adjust your own communication approach based on need and situation
- Understand barriers to effective communication and how to overcome them
- Learn how to effectively utilise tone
- Master the S.T.A.R. method for speaking on the spot
- Learn to use body language appropriately
- Learn to listen actively and effectively
- Gain insight into asking open questions
- Become a more effective communicator through the use and application of practical tools
Course content
This communications skills training course in New Zealand helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general. If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
After completing this course, participants will have learned to:
Topic 1: The Changing Landscape of Communication
- What has changed about how we communicate
Topic 2: Your Personal Style and Communication
- REACH Profile
- Personal Style Markers
- Communicating when Stressed
Topic 3: Principles of Effective Communication
- Intent and Audience
- Which Medium?
- 3C-S Framework
Topic 4: Verbal and Non-Verbal Communication
- Mehrabian Silent Messages
- Paraverbal Communication
- Quadrant of Cognitive Explanatory Styles
- Ask Powerful Questions
Topic 5: Communicating with Impact
- Presenting Ideas Clearly and Persuasively
Topic 6: Written Communication
- Writing Principles
- Concise Word Use
- Tone
- AI Assisted Writing Tools
Topic 7: Communicating in Difficult Conversations
- What makes Conversations Difficult?
- Structuring a Conversation
Common questions
When does Communication Skills Training next run?
The next date is Wed, 25 Nov 2026, and there are 11 further dates scheduled. Delivered ACE Training Auckland, ACE Training Christchurch, ACE Training Wellington. Every date and its format is listed on this page.
How much does Communication Skills Training cost?
From $750 + GST per person. Pricing can differ by date and location, so check the option you want before booking.
Can we pay by invoice instead of by card?
Yes. Choose 'Pay by invoice' when you book and we'll hold your place and send the invoice to your accounts address, with a purchase order number on it if you need one. You can also pay by card at the time of booking if that's easier.
Do I need any prior experience?
There are no prerequisites for this course.
Can I attend online, or does it have to be in a classroom?
This one runs in-class. If you'd rather it ran online or at your workplace, get in touch and we'll look at options.
Can you run this course for my team?
Yes. Any ACE course can be delivered in-house at your workplace and tailored to your team's tools and goals — quote course code PDT0008 when you enquire.