AB-730: Transform business workflows with generative AI

In AB-730T00: Transform business workflows with generative AI, you’ll build foundational generative AI skills and learn how to use Microsoft Copilot to improve productivity and support everyday business workflows. You’ll progress from Microsoft Copilot Chat and effective prompting to applying Microsoft Copilot across content creation, data analysis, meetings, and collaboration. Through practical, no-code scenarios, you’ll also explore responsible AI, Copilot Pages and Notebooks, agents, and Copilot Cowork, including how to delegate multi-step tasks. By the end of the course, you’ll be prepared to apply these AI capabilities to streamline your work and drive meaningful business outcomes.

This course is designed for professionals from a wide range of business functions, such as marketing, sales, operations, product management, customer success, human resources, and finance. The course is suitable for those looking to enhance their productivity, streamline workflows, and confidently demonstrate AI skills in a modern workplace.

Students should have basic functional experience with Microsoft 365 services.

After completing this course, students will be able to:

• Understand how generative AI enhances productivity and decision-making in business workflows.
• Explore real-world use cases of Microsoft 365 Copilot to streamline daily tasks.
• Apply AI tools to automate document creation, communication, and data analysis without coding.
• Integrate AI-driven insights to improve collaboration and business outcomes.
• Confidently use Microsoft 365 Copilot functionalities to optimize performance in a modern workplace.

1. Draft and refine business content using Microsoft Copilot

This module shows how to create initial drafts, research information, and improve business documents using Microsoft Copilot. Learners explore techniques that help increase productivity and enhance content quality.

2. Analyze and visualize data using Microsoft Copilot

Learn how to use Microsoft Copilot to analyse data, identify trends, generate insights, and create visual representations that support informed business decisions.

3. Manage meetings and collaboration using Microsoft Copilot

This module explores how AI can help prepare for meetings, capture outcomes, improve follow-up activities, and enhance collaboration through Copilot Chat, Pages, and Notebooks.

4. Get more done with Copilot Cowork

Learn how Copilot Cowork can perform work across Microsoft 365 on your behalf. Discover how to delegate tasks, create effective requests, and automate multi-step business activities using natural language instructions.